Si vous n'êtes pas sûr de la taille qui vous convient, consultez nos guides des tailles. Ils se trouvent sous les tailles disponibles pour chacun de nos produits.

Nous comprenons parfaitement que nous pouvons changer d'avis aussi ! Bien que nous le souhaitions, une fois qu'une commande est passée, nous ne pouvons pas la modifier ou l'annuler pour le moment. Nous espérons avoir un délai d'annulation un jour dans le futur.

Si l'article ne vous convient pas, n'hésitez pas à l'échanger contre un modèle de votre choix ou à le retourner pour obtenir un remboursement. Pour rappel, les frais de retour nationaux sont gratuits.

This message means the charger has temporarily paused the session, possibly for load balancing or smart charging reasons. Charging will resume automatically once conditions are optimal.

If the charger is already bound by a family member, ask them to invite you to share the charger with the family. If you own the charger but are unsure who bound it, please contact the dealer or our support team for assistance.

You can try connecting to the charger via Bluetooth or check the charger's network connection to troubleshoot the issue.

You can go to your system settings and forget the charger device, then try reconnecting via Bluetooth. Alternatively, restarting the app or the charger might solve the problem.

Yes, RFID cards and mobile keys are stored locally on the charger, so you can still use them. However, performing a factory reset will erase both the RFID cards and mobile keys from the charger.

The actual charging speed of your electric vehicle is influenced by several factors beyond the charger itself. These factors include:

• Vehicle's onboard charger capacity: Your car's onboard charger determines the maximum AC power it can accept, which directly affects charging speed.
• Battery state of charge: Charging speeds tend to slow down as the battery gets closer to full capacity.
• Battery temperature: Extreme temperatures, either too hot or too cold, can reduce charging efficiency.
• Demand response programs: If your vehicle or charger is part of a demand response program with your utility company, charging speeds may be adjusted to balance grid demand.
• Vehicle settings: The charging speed may be limited by current limits or charging schedules set in your vehicle's settings.
• Vehicle status: For certain vehicles, actions like unlocking the doors can impact the charging speed.

Une fois votre commande passée, vous recevrez un e-mail de confirmation vous informant que notre équipe de traitement des commandes a bien reçu votre commande. Une fois votre commande traitée, vous recevrez une notification par e-mail contenant vos informations de suivi. Les frais d'expédition ne sont pas remboursables en cas de retour.

Oui, nous expédions partout dans le monde. Des frais de livraison s'appliqueront et seront ajoutés au moment du paiement.

If the parameter information of the site you are installing is similar or consistent with the installed site, you can use this function to quickly copy the original parameter information to the new site. At this time, you only need to add the device to complete the installation of the site.

If you want to set more detailed, advanced, and personalized configuration information for a single charger, you can set it via Bluetooth after completing authentication.

Relying on the charger's own current limit to prevent electrical overload.

By using the fixed reserved current and the circuit-breaking current, the chargers are maintained at a safe current level.

By dynamically sensing changes in the circuit, the charging current is dynamically changed while still maintaining a safe current level.

Connecting to photovoltaic power, green energy makes the cost of charging and using electricity cheaper.

You can use the organization switching function on the homepage to apply to join the organization using the organization code. The organization code corresponds to the organization's ID on the platform, which is unique.